Co-Managed IT Support

Supporting your IT team to achieve the exceptional with proactive and reliable IT support. 

Supporting Your IT Team and Bridging the Gaps

Your IT team faces mounting pressures to deliver more with less. We understand the unique challenges mid-market firms encounter as they balance innovation, security, and day-to-day operations, all in the context of an increasingly complex IT environment. 

Our co-managed IT support is designed to complement your existing IT team, filling gaps in expertise and resources to help you achieve your technology goals.

 

Eliminate Overwhelm
Your internal IT staff is stretched thin, juggling daily support tasks with strategic initiatives. We're here to lighten the load.
Focus on Growth
Free up focus and time on what matters; overcome your trickiest IT challenges with our complementary IT support.
Stay Secure,
Keep Peace of Mind
Keep your ongoing operations in safe harbor with a partner shielding your business.
Comprehensive Support
Get complementary expertise for your IT support, strategy, and security needs.
''When we have a problem with our servers, network, or phones we can typically place a service call and speak with a technician immediately. I am very pleased with the service and performance that we have received from ASC Group over the years.''
Jason Massie | Founder & President
MASSIE R&D Tax Credits

Covering All IT Support Needs as Your Co-Managed IT Partner

Our multi-tiered support system and augmented technical resources are designed to address your IT needs comprehensively. From day-to-day operations to complex project implementations, we’ve got you covered. Our team of experts seamlessly integrates with your existing IT structure, providing the right level of support when and where you need it most.

 

Keeping Users Online and Productive

Our first line of defense provides swift resolution to common IT issues. This team handles day-to-day user support, addressing software glitches, login problems, and basic hardware troubleshooting. With ASC’s 1st line support, your employees experience minimal downtime and can focus on their core responsibilities.

 

Control room

Solving Difficult Challenges Swiftly

When issues require deeper technical expertise, our 2nd line support steps in. This team tackles more complex problems like network issues, server management, and advanced software conflicts. They work closely with your IT team to ensure smooth operations and quick resolution of escalated tickets.

 

Untangle The Most Difficult IT Challenges

For the most challenging IT problems, our 3rd line support brings senior-level expertise to the table. This team handles critical issues, complex integrations, and high-level troubleshooting. They also provide valuable insights for long-term IT strategy and infrastructure improvements.

 

Drive Your Success Forwards With Flexible Resourcing

Our ATR service provides flexible, on-demand access to specialized IT skills. Whether you need temporary support for a major project, expertise in a specific technology, or additional manpower during peak periods, our ATR team seamlessly integrates with your existing IT structure to fill gaps and drive success.

ASC Computer 2

End-to-End IT Co-Managed Support , Fitted to Your Needs

An Extension of Your IT Department

We approach IT co-management as a partner, not a helpdesk provider or vendor. We'll sit down with you, hold regular meetings with your team, and be proactive in communicating and reporting on outcomes. We value accountability and transparency, and you will see and feel this from us.

Tailored Co-Managed Solutions

As your flexible and proactive partner, we're here to augment the capabilities of your IT department. It all starts with having a conversation with us. We can also help you with a thorough assessment of your IT environment to discover the best opportunities for adding value to your business while taking the pressure from your team.

Cloud, Network Management, Security...We've Got You Covered

Our co-managed IT support services can cover all facets of your IT ecosystems. Whether it's support for your everyday workplace tools, network, cloud environments, and even compliance support, our IT team will be able to support yours.

Above and Beyond as Standard

We really value the trust that our clients put in us when they give us the keys to their kingdom. We do everything that we can to keep your team and data in good hands with proactive and reliable support that they can count on, in the good and not so good times alike.

Lighten Your Burdens, Maximize Your Success

Meet with our
President, Alan!

Alan is here to help you tackle your biggest IT, cybersecurity, and compliance challenges. Whether you need advice, guidance, or want to find out about us and how we can help, Alan will be glad to meet you.

Ready to take off the pressure, smooth the path ahead, and get clarity on your trickiest tech challenges? 

Alan’s the guy to talk to!