Case Study: ASC Group Transforms IT Operations for Inglett & Stubbs

Client Overview
Inglett & Stubbs, a commercial electrical contractor founded in 1954, has built a reputation for excellence in their field. With a user base of 500 to 600 and over 1,000 devices, including iPads, iPhones, MiFi units, and laptops, their IT infrastructure requires meticulous management and a robust support system. With just a small internal IT department, it became a struggle to keep up with managing the day-to-day operations and small to medium-sized projects. So, to aid their support, they turned to ASC Group for help with managing their larger projects.

The Challenges They Faced
Presented with the significant challenge of scaling their IT capabilities to meet the demands of a large user base and expansive infrastructure, Inglett & Stubbs were unsure of the best solution. Knowing that their IT team needed external expertise for larger projects and access to tools that were beyond their internal capacity, they decided to seek a reliable, knowledgeable, and responsive partner to enhance their IT operations and provide critical support.

The Solution
After evaluating several providers, Inglett & Stubbs selected ASC Group, being thoroughly impressed with the immediate impact of their expertise and professionalism during their initial discussions.

“Within the first 10 minutes of talking to John and Alan, it was clear their knowledge and skill sets far outshined the other providers we were considering.”

ASC Group provided a flexible, on-demand support model that complemented the internal IT team’s efforts. Key elements of the partnership included:

• Project Support: For projects that exceeded the internal team’s bandwidth, ASC Group stepped in to provide expert assistance, ensuring seamless execution.
• Advanced Tool Sets: Inglett & Stubbs leveraged ASC’s robust security suites, remote management software, and backup systems, which have fully replaced their outdated solutions with an easy switch to their comprehensive systems.
• Reliability and Responsiveness: ASC’s friendly and approachable team upholds the commitment to quick responses and top-tier service, ensuring that any issues or support tickets were addressed promptly.

What Were the Results?
Inglett & Stubbs experienced a significant transformation in their IT operations in no time. Key benefits included:

1. Enhanced Efficiency: With ASC Group’s tools and expertise, their internal IT team could focus on daily operations while relying on ASC for larger projects and specialized tasks.
2. Improved Security and Reliability: By switching to ASC’s advanced backup and security solutions, the company achieved a more secure and reliable IT environment.
3. Outstanding Service: The IT manager praised ASC’s proactive and approachable support. Stating, “Knowing that we can submit a ticket or reach out for help and get a very talented set of hands to assist us is incredibly refreshing.”

Client Testimonial
Inglett & Stubbs’ IT manager shared his experience with ASC Group, stating:

“The worst day with ASC is still better than the best day with our previous provider.”

“I would absolutely recommend ASC. They are the best tech provider we’ve ever worked with. Their knowledge, professionalism, and responsiveness have been game-changing for us.”

When asked if he would recommend ASC Group to others, he confidently responded:

“I’ve spoken to potential clients of ASC and given them a glowing review. Whether you’re a smaller company needing day-to-day support or handling larger projects, ASC is the partner you can trust.”

Conclusion
The partnership between ASC Group and Inglett & Stubbs demonstrates their ability to provide comprehensive and tailored IT solutions, reliable support, and cutting-edge tools that empower businesses to thrive. For companies seeking a trusted IT partner, ASC Group stands out as a leader in delivering exceptional service and expertise.