Growing enterprises can often be in a tricky position where their IT team is rather overstretched, but the budget isn’t there to hire enough experts to take the pressure off. End-user support, compliance, security, maintenance, delivering projects, and planning can all pile up the burdens but ultimately leave the non-urgent but important tasks in peril.
In these cases, for many growing enterprises it can be helpful to work with a co-managed IT support partner, one who can lighten the load while enriching their success. In this blog, we’ll explore what co-managed IT support is and how it can help you and your IT team to excel.
What is Co-Managed IT Support?
Co-managed IT support is where an external IT partner works alongside your internal IT team to provide additional expertise, resources, and support. Co-managed IT services focus on partnership; the goal should always be to enhance your IT team, not take away from them!
Co-managed IT support can provide value in a lot of different ways. A co-managed partner can fill gaps in knowledge, help with delivering complex projects, lighten the load of day-to-day tasks, and help with strategic planning. These facets can be tailored to your unique needs more often than not.
Why Would Enterprise IT Teams Use Co-Managed IT Support?
Enterprise IT teams are often tasked with balancing strategic initiatives, compliance requirements, and everyday technical support. It can be a lot! Co-managed IT support offers several advantages for IT teams:
● Relieve Overburdened Staff: Internal IT teams are frequently stretched thin, managing daily support tasks while trying to drive strategic projects forward. Co-managed IT support can lighten this load and help you to reallocate your time on the things that move the needle.
● Access Specialized Expertise: Cybersecurity, cloud management, and compliance are complex fields that do need specialized knowledge. Co-managed IT support provides access to experienced professionals in this field at a fraction of internal staffing costs until you’re in a position to bring them in-house.
● Enhance Security and Compliance: There’s a big shortage in cybersecurity expertise currently, and maintaining regulatory compliance and protecting sensitive data are top priorities for any growing enterprise. Co-managed IT support can ensure this expertise is available to you.
● Flexible, Scalable Solutions: Every business is unique, and so are its IT needs. Co-managed IT support offers flexible solutions that can flex and scale with you.
The Top Challenges Co-Managed IT Support Can Help You With
Managing Day-to-Day IT Operations Great helpdesk support, software updates, troubleshooting app and hardware issues, and maintaining your network and infrastructure are just some of the tasks your IT team will be juggling. With a partner who can offer 1st to 3rd line support, these tasks can be effectively handled while freeing up the time that you need to focus on more important tasks.
Enhancing Cybersecurity Cyber threats are becoming more sophisticated, and businesses need robust security measures to stay protected. Co-managed IT support provides advanced cybersecurity solutions, including threat detection, incident response, and compliance management, all things offered by our team here at ASC. With 24/7 monitoring and proactive threat prevention, you can be free from threats and investigating potential incidents.
Ensuring Regulatory Compliance Navigating regulatory compliance can be challenging, especially for mid-sized enterprises in regulated industries. Co-managed IT support from a partner like ASC can help you stay compliant by conducting audits, implementing security controls, and providing detailed reports. A compliant-by-design business is more likely to be a secure-by-design business.
Managing Complex IT Projects Implementing new technologies or upgrading existing systems can be complex and time-consuming; sometimes they can involve areas that your IT team might not have in-depth expertise in. Here, a co-managed IT support partner can offer that expertise at a cost-effective rate, helping you to see through your most important projects securely, as well as on time and within budget.
Supporting Remote and Hybrid Workforces Remote and hybrid working can introduce new complexities to support and also tie in with heightened cybersecurity concerns. A co-managed IT support partner can support you with both the remote IT support element and ensuring that you can tap into the benefits of remote working without the risks.
Final Thoughts
When an enterprise IT team is overwhelmed by tasks and needs more time and focus on what matters, a co-managed solution can be ideal. Whether it’s security, strategy, projects, or additional resourcing to support your IT setup, a flexible and proven partner can prove to be a boon for your business.
At ASC, we put partnership first and can help you if you’re in this situation. We’re able to tailor a solution around your needs and goals and won’t take away control; we’ll help you to enhance it. Ready to make headway on your most important goals and get answers for the challenges you’re facing? An informal chat with our team can help.
Ready to Halve the Burdens and Double-Up Your Success? Why Not Schedule A Conversation?
Managing IT in your growing enterprise doesn’t have to be overwhelming or break the bank. We can serve as that cost-effective and flexible partner, an IT team for your IT team. If you’re considering a co-managed IT partner, we’re here to help you get the answers you need and won’t sell you anything you won’t need, either. Book in a conversation with our President, Alan, to see how you can halve your burdens and enhance your success.
